• Create well-researched, SEO-friendly content across industries including manufacturing, construction, health, and hospitality.
• Translate complex operational, safety, and compliance topics into clear, accessible content for diverse audiences.
• Collaborate with editors and designers to align content with campaign objectives and publishing timelines.

• Produced SEO-optimized website, landing page, and product copy focused on user experience and conversion performance.
• Worked closely with designers to ensure content aligned with UI structure and visual hierarchy.
• Attended daily stand-ups to report progress, identify issues, and maintain sprint alignment.

• Developed conversion-focused copy across websites, landing pages, email campaigns, blogs, ads, and social media.
• Collaborated cross-functionally with account managers, SEO specialists, designers, and developers to deliver client-ready content.
• Adapted messaging across industries while maintaining clarity, structure, and audience alignment.

• Configured, administered, and supported enterprise network environments, including LAN/WAN, wireless, and SD-WAN deployments for multiple clients.
• Maintained and optimized network infrastructure leveraging Cisco, Juniper, and Meraki platforms to ensure high availability, performance, and security.
• Managed enterprise-grade routers, switches, and firewalls — applying security policies, access controls, and hardening configurations to protect client environments.

• Supported mission-critical network infrastructure to ensure 24/7 operations in a high-availability BPO environment.
• Managed LAN, WAN, and wireless networks to maintain seamless connectivity across production floors and support areas.
• Responded rapidly to incidents involving network latency, disconnections, and system outages to minimize impact on client SLAs.

• Deployed and configured core network components — routers, switches, firewalls, and load balancers — in compliance with IBM global infrastructure standards.
• Managed escalations and resolved complex network and system issues impacting user productivity and SLA performance.
• Collaborated with global infrastructure and NOC teams to implement changes, support migrations, and maintain network integrity across multiple sites.

• Supported network infrastructure across thousands of Regus locations, ensuring secure, high-performance connectivity for coworking spaces and virtual offices.
• Implemented network segmentation through VLANs and applied QoS policies to prioritize VoIP, video conferencing, and business-critical traffic.
• Delivered remote network support for incidents, changes, and deployments across EMEA, APAC, and Americas regions.

• Managed end-to-end network provisioning, including circuit turn-ups, port assignments, VLAN setup, and IP allocation for enterprise clients.
• Assisted in configuring and validating VPNs, MPLS links, and SD-WAN solutions to meet enterprise connectivity and security requirements.
• Prepared comprehensive network documentation, including implementation steps, change logs, and configuration backups.